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Boardwalk :: Forum List Under the Hood... and beyond! Machine Care and Maintenance
Jfdup
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Junior Barista
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gaggia colour leaking from the base...:( - 2008/07/23 14:23 As I was pulling my daily shot of espresso today I noticed that there was something wrong with the steaming mechanism. The shot came out fine but when I tried to froth my milk nothing came out of the wand and I noticed some water leaking from underneath the machine... Any idea what could be causing this?

thanks.
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colin
Admin

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Re:gaggia colour leaking from the base...:( - 2008/07/23 19:01 "Water leaking from underneath the machine..."

How much water? There should be no water coming out of the base of the machine.

Uhm - One little training thing that I would like to squeeze in while I can:

Always FOAM milk prior to brewing your shots.
Milk can cool off over a period of 3 minutes or so.
Espresso goes bad within 1 minute or so. Colin is the Senior editor and creator of the CoffeeCrew.Com Website
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Jfdup
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Junior Barista
Posts: 19
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Re:gaggia colour leaking from the base...:( - 2008/07/24 03:15 I understand all of that, but do you have any idea why the water might be coming through the base? THe machine appears to be fine when brewing only but when I try to get some steam out of it it makes a slightly different sound than it used to and I can see quite a bit of water seeping through the base of the machine. I also notice that the wand does not get hot as it used to do.. Could it be that the wand is disconnected or something? Do you think I should attempt taking it apart?

JF
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colin
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Admin
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Re:gaggia colour leaking from the base...:( - 2008/07/24 08:40 Where the arm meets up with the boiler could very well be leaking -
Take it apart? Is it not brand new?
Did you buy it on Ebay? Colin is the Senior editor and creator of the CoffeeCrew.Com Website
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Jfdup
User

Junior Barista
Posts: 19
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Karma: 1  
Re:gaggia colour leaking from the base...:( - 2008/07/24 15:05 Just took the machine apart and found what the problem is. It seems that for some reason the hose that connects to the steam wand disconnected from it. There is a little plastic tip that goes from the wand into the hose but that part is now broken..Any idea if it's fixable?
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colin
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Admin
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Re:gaggia colour leaking from the base...:( - 2008/07/26 10:38 You are not replying to my follow-up comments..

Again: Did you buy it on Ebay?
You are describing a new machine. It should be under warranty. Where did you get it from? Colin is the Senior editor and creator of the CoffeeCrew.Com Website
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Jfdup
User

Junior Barista
Posts: 19
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Karma: 1  
Re:gaggia colour leaking from the base...:( - 2008/07/28 16:57 No I bought it from an online canadian store (creativecookware). I live in New Brunswick and I'm not sure if there is anyone servicing gaggia machine in the region. I tried to call gaggia canada but their customer service line is absolutely useless. The brewing part of the machine is still working just fine, but I can't use the steam wand at all.
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colin
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Admin
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Re:gaggia colour leaking from the base...:( - 2008/07/28 20:27 CreativeCookware should honor the warranty - contact them...

And please do not tell me that CreativeCookware is brushing you off - because if they are...
I am going to be sad.

This is a bad sign - in a machine so new. Colin is the Senior editor and creator of the CoffeeCrew.Com Website
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Jfdup
User

Junior Barista
Posts: 19
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Karma: 1  
Re:gaggia colour leaking from the base...:( - 2008/07/29 04:50 Hi,

I tried calling creativecookware a bunch of times and everytime the computer lady keeps saying that their representatives are all busy and that it would be faster by email. I sent them an email about it but still haven't heard a thing either. I'm not really impress with the craftmanship of the machine..
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colin
Admin

Admin
Posts: 772
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Karma: 19  
Re:gaggia colour leaking from the base...:( - 2008/07/29 08:44 E-mail me your name and town - and I will intervene on your behalf -
You would be amazed at the swiftness of action when the CoffeeCrew A-Team intervenes!
Too bad businesses like this did not treat everyone the same. Colin is the Senior editor and creator of the CoffeeCrew.Com Website
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