The story is sold as funny. Dude walks into
Coffee in Washington D.C. and orders an iced espresso knowing full well they do not do iced coffee. Words are exchange. A
is published. BoingBoing.net picks it up.
Ok. I have been in the customers shoes. I walked into Cafe Fantastico one day and asked for a X-Y whole bean hybrid. Their rules are simple. They do not bag and sell beans blended and roasted on different days.
Truth be told - I was an asshole about it. So much so that the barista/staffer yelled at me.
But who was wrong?
Clearly I was.
Cafe Fantastico (and cafes like Disco, 2% and Habit) pride themselves on the quality of the product above and beyond everything else...
But so do fine French restaurants.
You would not walk into Brasserie L`ecole in Victoria with a jar of Ketchup for your Steak Frite would you?
No. Of course you wouldn`t. So why would you abuse a counter person, barista or coffee artist over store policy?
If you do not like the way a business delivers its product, go to Starbucks, Second Cup or Serious Coffee and have it your way.
Here at the coffeecrew website, we support cafes that believe in the integrity of their product.
Hi, I have been lurking here for a little while, funnily enough, something like this is what finally gets me registered and responding.
I just feel that the whole encounter would have been somewhat different if the barista's response had been in the vain of \"You know what man, I have got something even better for ya\" and then explained about the iced americano.
No one starts out as a coffee fanatic, we all learn to love the stuff and the folks in the know behind the counter should be teaching that love, not shooting down interest. That is certainly how I picked my favorite coffee roaster.