- Posts: 1077
- Thank you received: 13
1. What is my reaction to the physical plant - colours, cleanliness, appeal of the overall atmosphere, furniture, etc.
2. Am I greeted genuinely, do I feel welcome or am I being aggressively \"sold\" as I approach the counter.
3. Does the place smell good (very important).
4. Do the baristas aim to please, or do they aim to \"educate\".
5. Is there a sense that the focus is on the almighty dollar, or do you feel like you would like to be a part of the cafe community.
6. Is there pleasant banter going on around you; are staff having a good time.
7. Is the music overbearing.
8. Now. How is the coffee.
9. Are the food and sweets at least as good as the coffee.
10. Do you want to tell others about this place and do you want to come back.